Oyster Residences on one side. (In this contract, it will be referred to as HOTEL for short.) On the other hand, the Accommodation Sales Agreement has been drawn up under the terms and conditions of the following contract between the person or institution (hereinafter referred to as the CUSTOMER or CONSUMER in this contract) who approves this contract and purchases the accommodation services over the internet.
Name/ Title: Oyster Residences
Full address: Oyster Residences Belcekiz mevki 224 sok.No:1 Oludeniz – Fethiye – Mugla – Turkey
Other ; oysterresidences.rezervasyonal.com
The subject of this agreement covers the performance of the accommodation services sold by Oyster Residences to the Customer and the rights and obligations of the parties.
3-) PRICE AND PAYMENT METHOD
All taxes are included in the total price of the services detailed in Annex 1. This fee is based on the payment method determined by the service provider (accommodation, transfer company).
1. By credit card at the time of reservation or EFT/Money Transfer to the bank account specified by the Hotel
2. The corresponding accommodation or transportation service can be paid instantly.
The amount of the payment to be made by the contract immediately or later during the performance of the on-site service will be clearly indicated in the shopping cart with the statements payable now and payable on site.
4-) SERVICE INTRODUCTION INFORMATION:
The detailed introduction of the travel and tourism service is available on the hotel’s promotion page about the service.
5-) PACKAGE PRICE CHANGES:
The prices and conditions stipulated in the contract cannot be changed.
It is not possible to change the name of hotel reservations and transfer the purchased reservation to another name.
In other accommodation or transfer services, the transfer right is provided according to the rules determined by the service provider; In this case, the customer is obliged to give at least 7 days’ notice.
7-)CANCELLATION and CHANGE
7.1 The hotel may partially or completely cancel the reservations it has announced or registered, provided that it also informs the consumer when it deems necessary, up to 14 days before the start of the stay. During the same period, the hotel may change the means of transportation and their places of departure. If the consumer does not accept these changes and cancellation, he
has the right to cancel the reservation and get a full refund of the price paid. In this case, the consumer is not entitled to compensation. However, if the payment was made by credit card; credit card commission is deducted on the refund.
7.2 In case of cancellations made up to 14 days before the start of the trip for a reason
other than the fact that the consumer or his/her 1st degree relatives document their illness and death with an official report to be obtained from a full-fledged state hospital for 14 days, excluding the amount of extra services, the CONSUMER shall be paid to that date. The full amount paid will be refunded.
If the CONSUMER cancels the contract 60 days before cancellation fee is free of charge, if he cancels the contract 59-31 days before, the % 25 fee of the total accommodation fee, if he cancels the contract 30-15 days before, the %50 fee of the total accommodation fee,
if he cancels the contract 14 days or less, the %100 fee of the total accommodation fee is paid to the HOTEL. Customer accepts and undertakes to pay.
When the CONSUMER requests a cancellation up to 15 days before the start of the service, the difference in the price paid excluding the extra services (such as Credit Card Commission fee) is refunded to him.
7.3 Name changes, cancellations and refunds cannot be made in our early reservation and campaign sales, except for the Forced Reason (First Major).
8) HOTEL TERMINATION OF THE AGREEMENT:
In the event that the Hotel terminates the contract arbitrarily without justified reasons, the consumer is entitled to compensation in proportion to the loss incurred. In addition, the Hotel returns all payments made by the consumer until that day and all documents that put the consumer under debt within 10 days.
In case of termination of the contract, if the number of registered consumers does not reach the required number for the opening of the Hotel (this situation has been deemed as the reason for termination of the contract by the parties), or if the Hotel has shown all due diligence, the consumer does not have the right to compensation.
The consumer is obliged to notify the relevant service provider Hotel within 7 days from the date of performance of the service or the fact that the contract is not performed at all or as required.
The hotel is responsible for non-fulfillment of its contractual obligations. However, if the non-performance of the contract is due to the fault of the consumer or third parties or due to force majeure, the Hotel cannot be held responsible.
During the stay, if it is understood that the Hotel does not or cannot provideone or more of the services that constitute the essential element of the contract; The consumer has the right to leave early and the Hotel is obliged to pay the refund of the remaining accommodation amount (according to the payment method) to the consumer.
11-) FORCE MAJEURE:
All kinds of adverse weather conditions, road obstructions, strikes, terrorism, fog, storms, war, the possibility of war, natural disasters, changes and negative developments in interstate relations, public movements, unpredictable technical issues, bankruptcy, force majeure, etc. may cancel or delay reservations for any reason. In this case, the Hotel is not responsible in anyway and the consumer cannot claim any rights or receivables.
12-) ENTRY AND EXIT TIMES TO THE HOTEL, MOVEMENT HOURS:
Check-in time is 14:00 and after, Check-out time is 12:00 and before. Accommodation calculations are 1 night from 14:00 to 12:00 the next day. Airplane, ferry, train, bus etc. The Hotel is not responsible for the departure times of the transportation vehicles and the tariff changes to be made by the carrier companies. Plane, ferry, train, bus, etc. The departure time of the
transportation vehicles and the number of trips should be checked in advance and the responsibility of this belongs to the consumer.
13-) LUGGAGE AND PRECIOUS ITEMS:
13.1 Money, valuable papers and similar valuable jewelry should not be kept in the luggage. The Hotel cannot be held responsible for valuables in lost luggage.
13.2 Smelly, flowing, flammable or explosive properties or objects that cause discomfort to the environment, sharps and firearms and all kinds of animals are not allowed to be accommodated in the facilities of the Hotel without a separate and express written permission.
13.3 The hotel is responsible for all kinds of loss, damage and theft of the goods delivered by the consumer, together with their values, in writing, at the most up to the cost of the accommodation. Hotel; It is not responsible for the loss of valuables such as valuable documents, money, jewellery, which may arise from not using the safe box in the rooms and at the reception. The hotel administration can search for luggage, room and body when it deems necessary.
14-) OTHER PROVISIONS:
14.1 In the event that the consumer leaves the accommodation on the grounds that the service is defective, he must notify the hotel in writing that he has left the hotel, together with the reasons. Otherwise, the consumer is deemed to have left the accommodation and is deemed to have received and used the service.
14.2 It is the bona fide consumer’s duty of care to notify the consumer about the issues he/she complains about in writing during the performance of the service. The consumer’s use of the service to the end, despite the complaint, eliminates the right to compensation such as replacement service and refund for the issues he complains about.
14.3 The consumer(s) who do not sign the contract but participate in the accommodation subject to the contract, and the consumer(s) they have assigned to register on their behalf, are deemed to have read and accepted this contract. Despite this, the consumer(s) participating in the tour on the grounds that they do not personally sign the contract, lawsuits and proceedings against the Hotel and related to the accommodation they have attended, and in case the Hotel has to pay the consumer a price or compensation other than the ones written in this contract, the consumer(s) who signed the contract. The right of recourse is reserved for the excess amount paid to . Even if the consumers participating in this accommodation have not signed, they have
learned the terms of this contract, which will be valid between the parties, due to the catalog and announcements, and have undertaken to participate in the accommodation under the terms of this contract.
14.4 If there is a conflict between the copy of the contract left by the consumer and the copy left at the Hotel, the records of the copy remaining at the Hotel will be taken as the basis.
14.5 In matters not written in this contract, T.C. Legislation Provisions of the Ministry of Tourism, Law No. 6502 on the Protection of Consumers, Regulation on Distance Contracts No. 27866 and IATA, IHA, UFTAA Convention provisions, UK. , TCC, international agreements including Turkey and the provisions of the Bylaws, Regulations, circulars and communiqués issued in accordance with them will be applied.
The customer declares that he has read and learned all the preliminary information regarding the qualifications, sales price and payment method, the validity date of the prices and the performance of the service mentioned in this contract, and has given the necessary confirmation in electronic environment.
This agreement will enter into force with the approval of the Customer and it is accepted by the parties that the effective date will be the date of approval. The customer will not be able to step up in the web system without reading and approving this agreement, and he has to read this agreement. This contract terminates in the event that the service is received and consumed by the Customer or is subject to cancellation in any way.
16-)AUTHORIZED COURTS AND EXECUTION OFFICES:
Fethiye Courts and Enforcement Offices are authorized to resolve disputes arising from this contract.
All the articles of the accommodation sales contract, which is stated above and consists of sixteen articles, have been negotiated between the parties and arranged with their own free will.